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Refund Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.

PRINT REFUNDS

We do not provide refunds for print purchases or offer a different print due to change of mind. If you receive your print in a damaged condition, please email charli@strangeworldphotography.com.au with photos. You will need to return the print in the condition it was received in. Once this has been received, a new print will be sent to your address.

WORKSHOP REFUNDS

Unfortunately, we cannot offer refunds on workshops due to change of mind. In the situation where you are unable to attend due to reasons out of your control, a credit will be applied for a future workshop, valid up to 12 months from date of issue.

In the situation where a workshop has been cancelled by Strange World Photography, you may opt for a credit for future workshops, or a refund in full. 

PHOTO SHOOT REFUNDS

Unfortunately, we cannot offer refunds on photo shoots due to change of mind. In the situation where you are unable to attend due to reasons out of your control, a future date can be rescheduled, or a credit can be applied, valid up to 12 months from date of issue.

In the situation where a photo shoot has been cancelled by Strange World Photography (not including cancellation due to weather), you may opt for a future rescheduled date, credit for future bookings, or a full refund.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at charli@strangeworldphotography.com.au.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items, including workshops and photo shoots, cannot be refunded.

PRINT EXCHANGES

We only replace prints if they are defective or damaged upon arrival. If you need to exchange it for the same print, send us an email at charli@strangeworldphotography.com.au with photos clearly showing the damage and return your damaged print to: 11 Ermington St, Botany, NSW, 2019, Australia.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified of your return.

SHIPPING

To return your print, you should mail your product to: 11 Ermington St, Botany, NSW, 2019, Australia.

You will be responsible for paying for your own shipping costs for returning your print. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged print to reach you, may vary.

We recommend using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned print.